Refund policy

Thank you for shopping at EcartDelight. We aim to provide quality products and reliable service. If you are not completely satisfied with your purchase, we’re here to help.

1. Delivery Policy

Orders are delivered within 3 to 6 business days.
Delivery times may vary depending on location and unforeseen circumstances.
Customers will be contacted if there is any delay in shipping.

2. Returns

You have 7 days from the date of receiving your order to request a return.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be in its original packaging.
You must provide proof of purchase (order confirmation or receipt).

Items that are damaged due to misuse, mishandling, or normal wear and tear are not eligible for return.

3. Non-Returnable Items

The following items cannot be returned:

Used or worn products
Personal care items (for hygiene reasons)
Clearance or final sale items
Customized or special-order items

4. Refunds

Once we receive and inspect your returned item:

If approved, your refund will be processed within 5–10 business days.
Refunds will be issued through the original payment method or bank transfer (if applicable).
Shipping charges are non-refundable unless the item was defective or incorrect.

If your return request is rejected, we will inform you accordingly.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect upon delivery.
Please contact us within 48 hours of receiving the product for exchange requests.

6. Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your bank or payment provider.
If the issue persists, contact us using the details below.

7. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Store Name: EcartDelight
Email: ecartdelightshopy@gmail.com
Phone: +92 340 4364265
Address: Ecomdity Office, Opposite to Meezan Bank, Main Malakand Road, Takht Bhai